From 8e3b91bdc7202ebb91a16e480d2fd31a286f32a9 Mon Sep 17 00:00:00 2001
From: Matthew <matthew@carnes.insure>
Date: Thu, 14 Aug 2025 08:31:06 -0700
Subject: [PATCH] Add FAQ

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+# ❓ Frequently Asked Questions (FAQ)
+
+This page answers common questions about using the Task Tracker, RPG Mode, and related features.
+
+---
+
+## 🔑 Login & Access
+
+**Q: How do I log in?**  
+A: Go to **https://10.1.1.72:1880/agent/yourname** while on the main network. If you’re remote, you’ll need to connect through the VPN — contact Matthew for VPN setup.
+
+**Q: What is my username and password?**  
+A: Your username is your **first name**. Your email is the one you have on file with the agency. Your initial password will be provided to you and must be changed upon first login.
+
+**Q: I can’t log in from home — what’s wrong?**  
+A: You must use the VPN if you’re outside the main office network. Without it, the page won’t load.
+
+---
+
+## 📋 Tasks & Daily Use
+
+**Q: How do I mark a task as complete?**  
+A: Click the checkbox next to the task in your Agent Page. It will move to the “Completed” section.
+
+**Q: What does “Rollover” mean?**  
+A: Rollover tasks are those you didn’t finish today. Unchecking a completed task moves it to Rollover.
+
+**Q: What does “Waiting On” mean?**  
+A: These are tasks you can’t finish yet because you’re waiting on someone else or additional information. Drag the task to “Waiting On” to track it.
+
+**Q: Can I add personal tasks?**  
+A: Yes — use the **Add Personal Task** option. These do not count for points.
+
+---
+
+## 🏆 Points & Energy
+
+**Q: How are points calculated?**  
+A: Points are based on the urgency and number of tasks you complete. This helps ensure workloads are balanced.
+
+**Q: What is “energy” in RPG mode?**  
+A: Energy is earned by completing tasks and is used to take story actions in RPG Mode.
+
+**Q: Does unused energy carry over?**  
+A: No — energy resets daily. Use it before the day ends.
+
+---
+
+## 🎮 RPG Mode
+
+**Q: What’s the difference between “Season 1 Story” and “Light and Fluffy”?**  
+A:  
+- **Season 1 Story** is a 30-day immersive storyline with a dark, connected plot. This is our current intro season.  
+- **Light and Fluffy** is a casual, small-town themed alternative for a more relaxing experience.
+
+**Q: Can I switch story types?**  
+A: Yes, in **Settings → RPG Mode**. Each mode tracks its own progress separately.
+
+**Q: How do I view past story events?**  
+A: Click the **Journal** icon in your Agent Page to see all past choices and outcomes.
+
+---
+
+## ⚙️ Settings & Customization
+
+**Q: How do I change my layout or theme?**  
+A: Go to **Settings** and select Default, Clean, or Retro under Layout Theme.
+
+**Q: Can I change my celebration animation?**  
+A: Yes — choose Confetti, Fireworks, or Stars in the **Settings** tab.
+
+**Q: How do I enable Dark Mode?**  
+A: In **Settings**, toggle Dark Mode on or off.
+
+---
+
+## 🛠 Troubleshooting
+
+**Q: My Agent Page isn’t showing any tasks — what should I do?**  
+A: Refresh the page first. If that doesn’t work, check with your manager to ensure you have assigned tasks.
+
+**Q: I found a bug — how do I report it?**  
+A: Go to the **Issues** tab, click the **cog** next to “Label,” choose the most accurate label, and submit your report. You can also submit feature requests this way.
+
+**Q: Can I see if others have the same issue?**  
+A: Yes — check the **Issues** tab. If it’s already reported, “star” it to indicate you’re also affected.
+
+---
+
+**Still have questions?**  
+Contact Matthew directly or post in the Issues tab so others can see and contribute to the answer.